Service conception
Provide export service, make friends with customers and develop together.
Honest: This is the basic mortal requirement of our staff. All staff must be integrity and responsibility.
Skilled: This is not only the basic business requirement for all staff but also the grantee for our export service.
Customers first: This is the basic service requirement of our staff. Be integrity and responsibility, no empty promise.
Service behaviors for customer
24hr Hot line
Emergency question must be replied in 24hr, usual question must be replied in 48hr.
Anyone who receives the phone should be patient and manners. Answer the questions detailed and accurate.
On site service
The person who will do the on site service must be authorized and get the ID card. Follow the on site rules and communicate with the customer. The critical work must be approved and under the supervision by the customer. The acceptance must be brought back after the project.
